CIMdata PLM Industry Summary Online Archive

19 August 2009

Product News

Gerber Technology Releases GERBERconnect the Next Generation Enhancement to Predictive Service Delivery Model

Gerber Technology has announced the launch of GERBERconnect remote service solution. After thorough and successful Beta testing at 11 companies across 8 countries, Gerber Technology is ready to release GERBERconnect to the marketplace.

GERBERconnect acts as part of the next generation service delivery model for Gerber Technology and will provide real-time system diagnostics for more efficient service and support. The solution enables the equipment to call home when a potential error is sensed. Gerber Service Professionals can then remotely and securely access a customer’s system for further proactive fault detection and troubleshooting. Through GERBERconnect, Gerber Technology aims to reduce truck rolls by resolving issues remotely, ensure first-time fixes when an on-site visit is required, regionalize and reduce overall inventory levels while still ensuring next-day part delivery.

We are confident that this offering will add to Gerber Services long standing reputation as the industry leading service provider, GERBERconnect will allow us to support our customers with a more proactive and predictive approach, said Mark Hessinger, Executive Director Worldwide Customer Service. Our field service team supports a very large and globally dispersed customer base, states Hessinger, GERBERconnect will allow us to extend the reach and expertise of our technicians to manufacturing facilities across the globe, providing faster and more accurate resolution to product issues.

Gerber Technology will initially roll out GERBERconnect to customers of their GERBERcutter XLc7000 and Z7 automated cutting machines. Additional roll outs to Gerber Technology’s line of Hardware and Software products are planned.

For more information regarding the GERBERconnect intelligent remote service, visit: http://www.gerbertechnology.com/gerberconnect.htm or email gerberconnect@gerberscientific.com.

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