CIMdata PLM Industry Summary Online Archive

10 November 2009

Implementation Investments

Cavalier Telephone Adopts Convergys’ Smart BSS Solutions to Streamline Operations, Improve Customer Satisfaction, Lower Costs

Convergys Corporation , a global leader in relationship management, announced that Cavalier Telephone, a full-service provider of reliable and efficient telecommunications solutions for business, consumer, and government customers, has signed a license agreement for Convergys’ Smart BSS Solutions. Convergys will also provide Cavalier with consulting services as part of this agreement.

Convergys will implement its Product Control Manager Smart App, a centralized product catalog and product lifecycle management solution, for Cavalier in the first quarter of 2010. Convergys’ solution will help Cavalier, which serves hundreds of thousands of telecommunications customers throughout the eastern United States, automate the management of its products throughout the entire product lifecycle, rapidly launch new offers, and streamline the ordering and fulfillment of products.

“With Convergys’ Product Control Manager, we will now have a consolidated view of all our product data, which will allow improved order administration and lifecycle management, enabling Cavalier to achieve better service delivery timeframes and an overall improved customer experience,” said Rick Gambriel, CIO, Cavalier.

“Systematic product data management supporting ordering and fulfillment is a must-have for communications providers facing increased competition and customer expectations,” said Bob Lento, President, Information Management, for Convergys. “Convergys’ Product Control Manager Smart App will help Cavalier dramatically shorten its time to market for new convergent offers and help drive significantly improved customer satisfaction, while also helping to reduce the costs associated with supporting a highly complex product portfolio.”

Convergys Smart BSS Solutions deliver support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of FORTUNE’s Top 10 communications companies.

About Convergys

Convergys Corporation (NYSE: CVG) isa global leader in relationship management. For more information, visit www.convergys.com

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