“Built for It”, The Caterpillar Service Information Solution

Mike Perez, Strategic Projects and Services Manager, Technical Information Solutions, Caterpillar Inc.

Caterpillar has built its name on providing unmatched service to its customers throughout the product lifecycle. Technical information is the foundation for building customer loyalty and enables harvesting of the aftermarket. “Built for It”, The Caterpillar Service Information Solution presentation will provide attendees with a view into the Caterpillar technical information service model, the associated challenges faced in supporting over 3 million machines and engines with an average age of almost 20 years, and provide insight into some of the unique demands of Service Lifecycle Management (SLM).