Mark Turner is Senior Manager, Alcon Laboratories R&D Portfolio & Product Lifecycle, Novartis Services, Inc. He manages a team of eight PLM Technical Analysts and has over eight years of technical experience with PTC Windchill products, including: Intralink, PDMLink/Projectlink 9 & 10, Product Analytics, and Quality Management System. His experience includes supporting ancillary products such as: CreoView, Pro/E & Creo, Solidworks (with Workgroup Manager), Simulation, Prime, and Illustrate. System areas of competence include: publishing, system monitoring with DynaTrace, report building, workflow/lifecycle administration, data migration and architecture/sizing. Business areas of competence include: business process workstream analysis, regulation & compliance consulting, quality & risk analysis/mitigation, design phase gate workflow analysis (sustained engineering), effectiveness-based change management, and project management.