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Items filtered by date: January 2018 - CIMdata
Product service and service lifecycle management (SLM) are undergoing significant changes. Companies are leveraging the advent of smart, connected products, the Internet of Things (IoT), and the Industrial Internet of Things (IIoT) to capture and manage more information about the in-service use and status of products and systems. This information is enabling them to provide better service to their customers and create new business models in which service rather than the product is the focus, e.g., "power by the hour" made famous by GE for their jet engines. Historically, with some exceptions, product service has been reactive, primarily repairing products when there is a problem or failure. Products were standalone entities and service personnel used standard repair kits and static, often dated, technical service manuals. But products are becoming increasingly complex, incorporating more electronics and software to the point that differentiation in product models and capabilities is primarily driven by software,
Published in PLM
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