Luc Jammes, Solution Advisor - EMEA, SAP
The Transition From Product to Service: A Customer Case
Air compressors built be Kaeser Kompressoren SE are in constant use, many in some of the world’s most demanding manufacturing environments. Proactive field support helps ensure customer satisfaction, but truck rolls are expensive. Gathering sensor data remotely from the Internet of Things (IoT) might work to minimize on-site visits, but only if that data can be processed and combined with customer data from existing business systems. This short presentation will share how a global manufacturer evolved to effectively compete in a service-oriented world.