The As-Maintained BOM: Managing the Product Lifecycle After the Sale
A Complimentary CIMdata Educational Webinar with Tom Gill, Practice Manager, PLM Enterprise Value & Integration, CIMdata
April 11 2019
11:00 EDT | 08:00 PDT | 17:00 CEDT
Replay Webinar About our Speaker
Do any of the following statements sound familiar?
- As-maintained configurations of in-field products are not known.
- Change impact analysis does not consider fielded products.
- Our products are launched with incomplete service information.
- Our customers experience downtime due to spare and service parts shortages.
- We have trouble maintaining spare and service part bills of material (sBOMs) after products go out of production
- We are seeing 3rd parties capturing spare and service parts revenue at our expense.
- We experience high inventory write-offs of spare service part inventory.
- We have difficulty assessing spare and service part requirements.
- Quote generation for spare and service parts is slow.
- We have difficulty building the business case for upgrade kits.
Many of CIMdata’s industrial consulting clients have aspirations of improving profitability by capturing after-sales revenue including service and repair parts and upgrades. While a few companies are known for effective service and support operations, most companies only have a notion or aspiration about how to capture much of the potential opportunity, even when they have a functioning service organization.
To meet the vision of improved revenue from service operations a proper lifecycle configuration strategy that leads to configuration-controlled after-sales BOMs must be put into place. Key processes need to be introduced, the organization needs to be aligned with the vision and processes, and the technology used to manage product definition, especially the configurations of the service BOM (sBOM) and as-maintained BOM. Once these foundational architectural elements are in place, then a continuous improvement process that focuses on lifecycle optimization can be used to harvest short- and long-term benefits.
BOM configuration management over the product lifecycle is a foundational capability. The state-of-the-art solutions being implemented today include digital twin and digital thread support. Physical product instances are connected to the appropriate product structures including the as-designed, as-manufactured, and as-maintained configurations, as well as sBOM to create a digital twin that is enabled and maintained by the digital thread.
This presentation will identify common issues across the lifecycle that must be addressed in order to achieve configuration control of BOMs across the lifecycle and will also describe how a properly implemented PLM solution can address the issues and support the digital thread to enable a digital twin strategy thus, improving a company’s top and bottom line.
What will I learn?
- Learn how people, process, and technology must be aligned to improve after-sales revenue.
- Understand how PLM can be used to support after-sales processes.
- Learn how linking the as-maintained BOM and sBOM to the enterprise change process can improve profitability and reduce inventory write-offs.
- Understand why lifecycle configuration management of as-designed, as-manufactured, and as-maintained BOMs is a critical process that must have excellent execution.
- Learn about the benefits of managing innovation processes.
Who should attend?
- Executives, directors, and managers responsible for product development, realization, and after-sales
- Business owners and executives, product and service planners and managers, product and service portfolio managers
- PLM team leaders and team members
- Product managers
- IT leadership
- Solution providers
- Anyone who wants to learn about how PLM can improve after-sales and service operations.
During the webinar you’ll also have the opportunity to ask questions about the topics discussed.