CIMdata PLM Industry Summary Online Archive
3 August 2004
Company News
Zuken Partners with Tropical Design Services to Increase CADSTAR Technical Support Coverage by 85%
Zuken, a provider of EDA solutions, announced a partnership agreement with Tropical PCB Design Services. This agreement extends the relationship with Tropical to include customer support services, adding value to customers' investment in Zuken's CADSTAR solution.
Working with Tropical's team of experts, Zuken is able to extend customer support coverage from 8 to 14 hours per day on weekdays, and offer an additional 4 hours of coverage on Saturdays. Customers working across multiple time zones, investing longer hours on critical projects, or those with flexible shift structures will benefit from the extended support hours without additional cost in their annual maintenance contracts. The 85% increase in coverage hours expands the overall value of the investment in the tool suite.
Tim O'Neill, Director of the CADSTAR Business Unit comments, "At a time when other vendors are increasing support costs, Zuken's partnership with Tropical PCB Design Services offers unique value in the industry - CADSTAR hotline coverage when it's most needed - while at the same time, maintaining long-term cost of ownership and price/performance leadership."
The partnership developed from Tropical's years of experience as a VAR for the CADSTAR solution, and as a service bureau for Zuken's CADSTAR, VISULA, and CR-5000 suites of tools. "Our long, productive relationship with Zuken enables Tropical PCB Design Services to offer increased value to CADSTAR customers through extended hours and increased support availability. Our extremely talented team represents over 300 years of direct Zuken product experience. We look forward to continuing and improving upon the excellent service currently enjoyed by CADSTAR customers," commented Sam Burton , President, Tropical PCB Design Services.
Zuken's CADSTAR customers will be able to take advantage of the new hours starting August 1, 2004.
Incorporated in 1998, Tropical PCB Design Services has grown into an international organization with personnel in 4 countries and 7 states. In addition to providing design services world-wide, Tropical also offers CADSTAR sales and support efforts in 21 countries and 7 time zones. For further information please see http://www.tropicalpcb.com
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