CIMdata PLM Industry Summary Online Archive
16 November 2004
Implementation Investments
Maui Electric Company Implements Intergraph Mobile Resource Management Solution to Improve Response Time
Intergraph Mapping and Geospatial Solutions announced Maui Electric Company Ltd. (MECo), a subsidiary of the Hawaiian Electric Company, has completed implementation of a new tracking system based on Intergraph's Mobile Resource Management (MRM) Solutions. With the new system, MECo operations personnel will be able to increase customer satisfaction and field staff safety by improving overall response time for trouble reports and routine maintenance and operations. The new system brings together multiple sources of information - including land base maps for Maui, Lanai and Molokai; locations for features of the electric infrastructure; and real-time location for the company's 70 vehicles - for monitoring and management of field resources. MECo's Construction, Maintenance, Meter Read, Collections and Trouble Dispatch crews use the system for status and location monitoring.
Chris Reynolds, Superintendent, MECo, commented on the viability of the new system. "With the Mobile Resource Management (MRM) application in production, MECo will be able to improve response by determining the location of available resources for the job and address safety concerns for locating vehicles in case of accidents. We expect to enhance overall customer service for all types of work, crisis situations as well as routine operations."
Using Intergraph's IntelliWhere® TrackForce, MECo can monitor the location and activity of mobile workers who service or repair electric infrastructure. When an urgent or new job arises, the most appropriate workers for the task are automatically suggested based on their location, availability, vehicle type and equipment. MECo plans to utilize the functionality available in TrackForce to raise alarms when field crews have spent too much time within hazardous areas. They also plan to integrate some of their enterprise systems, such as work order management, with TrackForce in order to visualize spatial relationships between work and workers.
The new multi-departmental, enterprisewide system was implemented in a record time of two weeks using MECo's existing Motorola Communications network.
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