CIMdata PLM Industry Summary Online Archive
17 November 2004
Product News
Open Text Introduces Industry's Most Complete E-mail Management Platform
Open TextT Corporation said it will rollout the industry's most complete suite of e-mail management solutions over the next few months, offering the first-ever tight integration of e-mail archiving, records management and search capabilities.
Keeping track of e-mail for legal and regulatory requirements continues to be a major challenge for large companies, not to mention the costs of storing and recovering millions of e-mails and attachments generated by thousands of employees. Companies need e-mail management solutions that address very specific compliance requirements, while at the same time reducing storage costs and improving the performance of e-mail systems.
Open Text's new offerings give customers a sustainable, cost effective and adaptable platform for e-mail management, which integrates key components such as: Classification, indexing and search; integration with records management capabilities and the ability to address specific legal, policy and compliance requirements; archiving capabilities and integration with storage systems. The solutions are designed to work with the most popular e-mail systems: Microsoft Exchange and Lotus Notes.
"The typical office worker creates more than 70 e-mails per day. Multiply that by thousands of workers in a large organization and you get an idea of what a massive challenge e-mail is for companies," said Jens Rabe, Director of Compliance Solutions at Open Text. "With incriminating e-mails creating headlines, the pressure to manage e-mails as business records is absolutely essential. We've integrated key capabilities in our ECM portfolio to create a series of solutions that address the entire e-mail management challenge in ways no one else is today."
Over the next few months, Open Text will introduce three solutions to address varying e-mail management requirements. The solutions include:
Livelink e-mail Archiving: Designed for organizations requiring lower storage costs, this solution provides an e-mail archiving infrastructure for a company's e-mail system. E-mails and attachments are offloaded from e-mail servers to the archive without any change in the user experience. Users can still see and access the e-mails-icons define which e-mails are in the archive. The solution also offers search capabilities and the flexibility to configure rule-based or interactive archiving.
Livelink e-mail Monitoring: The solution adds strong support for legal discovery processes and structured retention management of all emails without exposing that monitoring functionality to the end user. Livelink e-mail Monitoring offers robust search and discovery across the entire chain of e-mail communication in an organization. The solution also offers the ability to place retention holds on emails under investigation; the ability to journal and archive all incoming and outgoing e-mail; audit trails, automatic classifications and the ability to create workflows.
Livelink e-mail Management: Integrates all the capabilities of Livelink e-mail Archiving with Livelink Records Management Server, the industry's most complete records management solution. Livelink e-mail Management lets customers set specific retention and disposition policies to e-mails and manage them as corporate records. The solution also offers rule-based and interactive archiving of e-mail, search functionality, interactive classifications, audit trails, rule-based and interactive archiving - all from within the e-mail client.
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