CIMdata PLM Industry Summary Online Archive
10 May 2005
Product News
Vidus, an @Road Company, Launches taskforce 7 Mobile Enterprise Application for Field Service Delivery
Vidus Limited, an @Road company, today announced the global launch of taskforce 7, the latest release of its automated and intelligent field service delivery mobile enterprise application. taskforce 7 adds new features and functionality to its signature service delivery platform that is designed to enable service providers to meet and exceed customer expectations through more reliable and consistent customer service.
"In today's competitive business and service delivery climate, service providers are becoming more customer-centric," said Martin Knestrick, @Road managing director, Europe. "We believe customers have higher expectations and demand that service providers fit their preferences at a time when service offerings have become more complex and diversified. taskforce 7 has been developed to enable service providers to manage those expectations and deliver against commitments despite ever-increasing field service delivery convolution, changes, unplanned events and other disruptions."
The need for utility, telco, cable and other service providers to improve their levels of customer service was recently documented in a market study commissioned by Vidus. The study shows that many service providers do not have systems or tools, like taskforce, in place which can help them meet customer needs and requirements. The research also revealed that 94% of service providers cite unpredictable events as the cause of problems when delivering service to their customers, with 92% stating that delivering an on-demand service to their customers would be too challenging.
By synchronizing resources across the enterprise, Vidus' taskforce is designed to improve the service delivery process using real-time data and artificial-intelligence algorithms that can give organizations a holistic view of the entire service delivery lifecycle: from business, strategic and operations planning, through capacity management and service fulfillment, to the review and action phase. taskforce 7 also orchestrates critical enterprise functions such as dynamic capacity planning and controlling, urgency assessment, resource management and geography management, extending the ability of service providers to become more customer-centric.
It is through this holistic view of the service delivery lifecycle that service providers are able to better deploy available mobile and enterprise resources, reducing the need for spare capacity and decreasing system redundancy in order to be operationally efficient without compromising customer promises.
taskforce 7 also introduces a common Microsoft .NET application architecture which can be used for mobile field service functions, customer service functions and in the operations and planning functions. In addition, service delivery customers are able to use web-based tools to interact directly with the service provider's appointment system to select and control their favoured appointment window.
About Vidus, an @Road Company
In today's increasingly complex and changing world, Vidus enables service providers to deliver a high quality of experience to their customers at the right time, the first time.
Vidus was created to enable home service delivery companies in deregulated markets to deliver high-quality service experience to their customers by providing a unified, up-to-the minute view across the field service resource network. Through extensive operational research and development, Vidus' technology was purpose-built to help increase customer profitability by addressing the disconnection between customer acquisition, customer satisfaction, retention and growth.
Vidus has a presence in the UK, Germany, Hungary, Italy, France and North America and is a wholly owned subsidiary of @Road, Inc.
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