CIMdata PLM Industry Summary Online Archive
11 January 2005
Implementation Investments
McDATA Raises the Customer Support Bar with Customized Training Materials Using Arbortext Enterprise Publishing Software
Arbortext announced its software will serve as the cornerstone of an Enterprise Publishing application that delivers customized technical manuals in support of customers, OEM partners and resellers for McDATA Corporation, a provider of storage networking solutions. Using Arbortext Enterprise Publishing Software, McDATA will improve access to its information, slash publishing costs, and reduce production and publication cycle times.
Customers and business partners need fast turn-around on customized training manuals, marketing collateral and support material. Arbortext software enables McDATA to create content that can be reused, repurposed and automatically republished to many audiences, in many languages and in many media formats.
"We view our enterprise publishing capabilities as a strategic asset. You can't just tell customers they are the highest priority, you have to demonstrate it," said Ginny Ward, Manager Technical Communications at McDATA Corporation. "Arbortext provided us with the solution to create and publish materials that support our expanding product and service offerings enabling us to focus on creating content that can be reused rather than spending time searching for and retyping content that already exists. This alone helps us automate much of our publishing process, ultimately saving time and money."
"Many technology companies need to tackle the challenge of dynamically publishing documentation for their network of global partners and resellers," said Raymond Schiavone, President and CEO for Arbortext. "Arbortext Enterprise Publishing Software allows for on-demand publishing so that customers and partners have a seamless interface to a company's technical publication system. We're proud to be helping McDATA realize a content publishing strategy that reinforces its leadership position."
Other technology companies using Arbortext Enterprise Publishing Software include Documentum (a division of EMC), Fujitsu, Hewlett Packard, IBM, Oracle, Ricoh, SAP Software AG, Sun Microsystems and SAS.
Arbortext is a provider of Enterprise Publishing Software that enables organizations to create and automatically publish large amounts of information, such as technical manuals, pharmaceutical product information, legal information and software documentation. Enterprises around the world use its software to publish in multiple languages to multiple audiences in multiple hardcopy and electronic output formats. Arbortext's software is installed at over 1,400 organizations worldwide.
Current customers include American Express Financial Services, Audi, Boeing, Bombardier, British Aerospace, Caterpillar, DaimlerChrysler, Ericsson Telecom, Ford, General Electric, GM, IBM, International Thomson Publishing, Lucent, Nokia, Nortel Networks, Oracle, Pfizer, Ricoh, Sun Microsystems, Toyota, United Airlines, Volkswagen and Volvo. Arbortext is a founding member and active participant in the XML Activity of the World Wide Web Consortium (W3C). Headquartered in Ann Arbor, Michigan, USA, Arbortext has offices around the world.
Become a member of the CIMdata PLM Community to receive your daily PLM news and much more.
Tell us what you think of the CIMdata Newsletter. Send your feedback.
CIMdata is committed to your privacy. Your personal information will never be sold or shared outside of CIMdata without your express permission.