CIMdata PLM Industry Summary Online Archive

18 May 2005

Product News

Open Text Unveils New BPM Solution

Open TextT Corporation unveiled a new Business Process Management (BPM) solution that improves customers' business-critical processes, reduces costs, and more than any other BPM solution, tightly integrates processes with the important documents and other content so vital to users. Open Text announced the news at the AIIM ON DEMAND 2005 Conference underway this week in Philadelphia. Open Text is exhibiting in booth #512.

The new BPM solution lets customers automate and optimize high-volume processes comprising millions of transactions, thousands of users and multiple applications. With its comprehensive capabilities, the solution eliminates inefficiencies in processes to, for example, optimize cash flow in accounts receivable, improve response times for faster customer service, or reduce costs in procurement. Integrated with the new Production Document Management solution, Open Text's BPM works with high-volume imaging and document management capabilities in a way that is unmatched by standalone BPM solutions. Customers benefit because users working within a process have all the documents they need at their fingertips, saving time and speeding processes.

Open Text's BPM solution also integrates with a wide range of business applications, so that more required contributors can be easily incorporated into a process to improve efficiency. Its standards-based, open architecture allows it to work with ERP, supply chain, CRM, and office applications such as Microsoft Outlook. More limited systems require users to manually forward information to other systems or to users outside the process in order to complete the chain, creating risks and introducing inefficiencies. The solution also works with other Livelink ECM Solutions, providing access to content in the Livelink ECM Platform's content repository, and allowing tasks and information from processes in the BPM system to appear in Livelink ECM client interfaces.

"We developed our BPM solution with the idea that critical processes must be seamlessly linked to content and users across the enterprise," said David Glazer, Chief Technology Officer at Open Text. "Documents and the collaboration between people are what initiate processes. Bringing BPM together with document management and collaboration solutions, as well as a single content repository, provides a powerful solution that is unique in the market."

Glazer offered an example of how the tight integration of these capabilities can vastly improve a customer's invoice verification process. Using Open Text's Production Document Management solution, a customer can scan and store invoices, capture data and insert it into an ERP application, which triggers the verification process in Open Text's BPM solution. The workflow notifies each agent of the invoice's status and lets users outside of the ERP application approve invoices. For one customer automating invoice verification, Open Text's solution integrates with Microsoft Outlook and SAP to consolidate the multi-stage approval process and match approvals with incoming invoices all on one unified screen.

Open Text's solution also helps companies improve processes by automatically collecting and analyzing data on processes as they happen. Using the analysis, companies can make changes so that the workflow is more efficient.   For more information on Open Text's BPM solution, go to: http://www.opentext.com/products/livelink/business-process-management-server/ .

For more information on Open Text's appearance at the AIIM ON DEMAND Conference this week, go to: http://www.opentext.com/events/event.html?id=5352550 .

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