CIMdata PLM Industry Summary Online Archive
31 March 2008
Product News
Teamcenter Service Data Management Solution Delivers Intelligent Metrics for Execution of Service and Logistics Contracts
Siemens PLM Software announced delivery of the next generation of its Teamcenter® software-based Maintenance, Repair and Overhaul (MRO) solution. The MRO solution’s Service Data Management module offers significant enhancements including a new Services Dashboard feature to help original equipment manufacturers (OEMs) and service providers intelligently manage the distributed service value chain, compliance, and successful execution of Performance Based Logistics (PBL) or Service Level Agreement (SLA) contracts.
“Many of our customers who manage the support and service of significant assets are increasingly required to perform to commitments associated with PBL and SLA contracts,” said Steve Bashada, vice president of Teamcenter Applications, Siemens PLM Software. “Utilizing the new Service Dashboard to quickly mine, analyze and report the pertinent service data captured through Teamcenter’s single source of product and process knowledge, will enable the intelligent management of contract obligations, which should result in increased income and market share for our customers.”
Supporting the global service value chain
The Teamcenter for MRO solution’s Service Data Management package is tailored to the needs of organizations that support and service complex products requiring a major capital investment, such as aircraft, weapon systems, ships and power plants. Today’s announcement further expands the Service Data Management capabilities in Teamcenter. In addition to the new Services Dashboard, there are also several significant enhancements in the areas of asset management and service event management. Together these enhancements support the global service value chain through a single source of service knowledge that is scalable and secure, resulting in a wide variety of customer benefits.
• Easy to read executive summary and detailed reports enable more effective management of contract objectives to achieve award fees and enhance service excellence;
• Reduced service costs and cycle time through outsourcing of appropriate services while retaining control of critical performance, service and configuration information;
• Improved product and services quality through single integrated source of knowledge permitting integration of lifecycle teams (engineering, manufacturing, logistics and services);
• Reduction in touch labor to capture, manage, and utilize asset data;
• Continuous product/process improvement through feedback of information from operational activities;
• Improved reliability and availability of assets through knowledge of allowable configurations, full asset history knowledge and performance tracking;
• Achievement of PBL and SLA objectives through capture, analysis and reporting of key performance indicators (KPIs) related to assets and processes;
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