CIMdata PLM Industry Summary Online Archive
June 27, 2008
Company News
EDS Positioned in the 'Leaders' Quadrant for Western European Help Desk Outsourcing
EDS, a leading global information technology services company, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant in the "Magic Quadrant for Help Desk Outsourcing, Western Europe, 2008"(i) report.
Gartner, a leading analyst firm, states companies positioned in the Help Desk Outsourcing Western European Leaders quadrant "are performing skillfully. They have a clear vision of the market's direction and are developing competencies to maintain their leadership position. They shape the market, rather than follow it."
"We are pleased Gartner placed EDS in the Leaders quadrant for Help Desk Outsourcing for Western Europe," said Mike Koehler, executive vice president of Global ITO Services. "As our clients' business ally, EDS' goal is to provide high-quality, world-class Service Desk Services that drive end-user customer satisfaction and help our clients achieve greater efficiencies."
EDS was one of 15 external services providers (ESPs) evaluated in the report. "Gartner evaluates ESPs based on the quality and efficacy of processes, systems, methods and procedures that enable IT provider performance to be competitive, efficient and effective, while positively impacting revenue, retention and reputation."
Earlier this year, EDS was also positioned by Gartner in the Leaders quadrant in the "Magic Quadrant for Help Desk Outsourcing, North America, 2008."(ii)
EDS supports approximately 3.2 million desktops for more than 400 clients around the world and handles more than 27 million service desk contacts globally, providing comprehensive management of a client's total workplace environment. Using standard tools and processes to ensure clients establish a stable user environment, EDS helps reduce the overall cost of implementation while improving performance and end-user satisfaction. EDS Workplace Services include management and support for PCs, laptops, handheld computing devices and printers. EDS Service Desk Services provide an accountable point of contact for all IT-related incidents, accessible through various channels, including telephone, Web, e-mail and fax.
About the Magic Quadrant
The Magic Quadrant is copyrighted May 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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