CIMdata PLM Industry Summary Online Archive
24 April 2009
Company News
SimuTech Support™ - Unparalleled ANSYS FEA and CFD Technical Support
SIMUTECH GROUP announced the launch of SimuTech Support™, "technical support" for its ANSYS FEA (finite element analysis) and CFD (computational fluid dynamics) customers. In reviewing what most CAD and CAE providers consider as "technical support", SimuTech Group realized that the level of "technical support" it provides its ANSYS FEA and CFD customers far exceeds the industry standard. To distinguish this higher level, SimuTech Group has formalized its model with SimuTech Support.
SimuTech Support addresses two key issues that are often lacking in supporting FEA and CFD tools. First, most CAE vendors view "technical support" as a cost sink and encourage their staff to "close out" calls as fast as possible. The support agent is incented to give a quick answer, which does not ensure the correct resolution to the customer's core issue.
Second, to minimize costs, vendors may also use junior staff for support. They may be trained to use the software interface, but the lack of practical experience does not allow them to fully understand any associated engineering aspects. Given that technical judgment plays a key role in resolving support issues, it is imperative that the engineering aspects always be considered.
The SimuTech Support model addresses both of these issues and is a commitment to its customers in providing the best level of support possible.
For more information on SimuTech Support, please visit: http://www.SimuTechGroup.com.
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