CIMdata PLM Industry Summary Online Archive
27 January 2009
Company News
Infor Expands Professional Services Offerings to Reduce Software Cost of Ownership
Infor announced changes to its global professional services organization underscoring its commitment to reduce the total cost of ownership for deploying and managing business software applications. John Flavin, previously senior vice president for Customer Satisfaction at Infor, has been appointed as senior vice president, Global Professional Services, a new position that provides corporate leadership to a worldwide team devoted to software services engagements. Infor has also created a new Managed Services group, which standardizes existing managed offerings, such as software-as-a-service (SaaS), into a Center of Excellence to drive further cost efficiencies and innovations for customers.
In addition to providing software solutions built to serve specific business needs, Infor reduces total cost of ownership through its experienced team of industry domain experts located around the globe. The creation of a corporate-level position responsible for managing this team improves overall efficiency, drives best practices and improves the capacity to match customers with the most appropriate team of experts. John Flavin is a 25-year veteran of the software applications business with a broad background in product development, sales, support, and services. Prior to Infor, he served in executive level positions for Future Three, JBA International, Unisys and Ford Motor Company.
Organizations are increasingly turning to their software providers for longer-term managed services beyond the fixed time-frame engagements of traditional professional services. Infor's flexible set of managed services and software delivery options help customers mitigate risks, reduce costs and focus on their core business. Through the creation of a Center of Excellence for Infor Managed Services, the company is focusing existing expertise and offerings to drive collaboration, innovation and cost savings for customers.
Infor Managed Services includes:
-- Application Management Services (AMS) -- complete, on-site management of Infor and non-Infor business applications, including system and database administration and help desk support
-- SaaS -- Infor applications offered on demand as an Internet service
-- Hosting -- offsite application hosting for licensed software
-- Customization Care -- a dedicated team that manages application customizations and third-party integrations
-- Supplemental Staffing -- onsite IT staffing to support customer projects
Reporting to Flavin, Infor Managed Services is led by Paul Pinto, who joined Infor in early 2008. Pinto has dedicated his entire 23-year career to the field of software-related consulting services, and possesses a wealth of experience in outsourcing business and I.T. functions to alternate geographies. Prior to joining Infor, he served in executive level positions for Epicor Software, NIIT Technologies and Whittman-Hart.
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