CIMdata PLM Industry Summary Online Archive

1 March 2010

Company News

Symmetry Introduces Integrated Solution for SAP® Technical Managed Services, Reducing Costs and Increasing Uptime

Symmetry Corporation introduced an integrated solution for SAP technical managed services under its Sym-Remote product line. The Sym-Remote integrated solution draws on Symmetry’s “21st Century ERP” approach to SAP support services, providing customers with substantial cost savings and a single, dedicated team of experts to manage Basis, security, hosting and project services.

The new integrated solution provides outsourced management of an entire SAP technical environment, including Basis (SAP NetWeaver® Administration), security and hosting responsibilities. Alternatively, these services can be integrated with a company’s internal resources. Sym-Remote utilizes Symmetry’s unique, 21st Century ERP support model to provide clients with affordable, 24x7 access to their own team of expert, U.S.-based support staff.

The Sym-Remote integrated solution is designed with the business owner in mind. It ensures monthly budget stability with an affordable, fixed-rate pricing model that incorporates SAP technical support and SAP application hosting to provide end-to-end accountability of the full technology stack. Unlike other hosting providers, Symmetry’s 100 percent focus on SAP enables optimal management of SAP application availability, capacity and performance.

“I estimate that Sym-Remote saves us at least 25 percent on salaries and benefits compared to maintaining a full-time Basis employee,” said John Congdon, Senior IT Executive for Kubota Engine America Corporation. “We recognize that Symmetry’s staff members have gone through dozens, if not hundreds, of upgrades. They’ve got the training, and they’re up-to-date with the latest changes to SAP products.”

By sharing its knowledge across areas prone to silos, Symmetry gives team members a “big picture” view of the environment necessary for truly proactive management. Combined with 24x7, direct access to a support team with an intimate knowledge of their environments, organizations also benefit from fast issue resolution. Symmetry subject matter experts are consulted as-needed when the situation requires deep knowledge of, and experience with, specific SAP modules, such as Enterprise Resource Management (ERM), Product Lifecycle Management (PLM) and Customer Relationship Management (CRM).

A key aspect of the Sym-Remote integrated solution is active monitoring of customers’ SAP systems, critical toward maintaining the high level of uptime demanded by business users today. Rather than relying solely on software-driven alerts, Symmetry personnel regularly log in to customer systems to observe them first-hand and resolve potential issues before they negatively affect enterprises. Monitoring to this level is something internal departments don’t have the time nor resources to perform, and software-based monitoring alone is unable to do since it requires judgment rather than hard-and-fast rules.

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