CIMdata PLM Industry Summary Online Archive
6 April 2011
Company News
Rand Worldwide Offers their Dassault Systèmes Customers Technical Support Services through Partnership with Razorleaf
Rand Worldwide, Inc. announced that Razorleaf Corporation will now provide RAND Worldwide’s Dassault Systèmes customers with ongoing phone support. Rand Worldwide customers who hold phone support agreements for CATIA, SmarTeam and ENOVIA will now be serviced by the technical experts on the Razorleaf team.
Customers will notice little change with their phone support for the CATIA, SmarTeam and ENOVIA products. The phone numbers, support agreement details and high level of service will all remain the same. To further this transition, even Rand Worldwide’s knowledge-based support service offerings, ProductivityNOW, ProductivityNOW Solo and ProductivityNOW Complete have been adopted by Razorleaf. The only difference that customers will notice will be that a Razorleaf expert will answer the phone to resolve their query. And since Razorleaf experts rotate from field implementations to the help desk and back again, they’re able to dispense real-world advice that works the first time.
About Razorleaf
Razorleaf is a consulting services provider specializing in process analysis, implementation, training and support of enterprise technologies including Design Automation, Enterprise Portal, Product Data Management, and Product Lifecycle Management solutions.
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