CIMdata PLM Industry Summary Online Archive
13 May 2011
CIMdata News
Where do you most often buy your CAx software and how do you rate the quality of support for it? (Opinion Poll Results)
CIMdata Analysis:
In CIMdata's most recent poll, the intent was to assess how well PLM solution suppliers are providing user support to their customers, and to determine if there is a difference between the quality of support obtained directly from the solution provider versus that received from a value added reseller (VAR) or channel partner.
The good news is that 50% of those responding believe that user support was either good or excellent from solution providers and resellers alike. For solutions providers, the percentage of those responding excellent compared to good was approximately the same. However, for resellers, those responding excellent was only half of those responding good.
These anecdotal results confirm what CIMdata routinely hears in our work with industrial clients worldwide; PLM solution providers are doing a good job in providing user support with some room for improvement. However, there is an opportunity to improve the capacity and training of PLM resellers and channel partners to excel by providing more than just "good" support which is required in today's hyper competitive technology landscape.
NOTE: The results of these polls are anecdotal, not scientific.
If you have a suggestion for a poll you'd like to see contact us at info@cimdata.com.
Become a member of the CIMdata PLM Community to receive your daily PLM news and much more.
Tell us what you think of the CIMdata Newsletter. Send your feedback.
CIMdata is committed to your privacy. Your personal information will never be sold or shared outside of CIMdata without your express permission.