CIMdata PLM Industry Summary Online Archive
17 January 2011
Product News
FISHER/UNITECH Releases SELive Online Chat Application for SolidWorks
FISHER/UNITECH announces the release of SELive, an online chat application fully embedded into SolidWorks software. SELive allows technical support engineers to view a customer's screen and take control if needed for diagnosis and solution. SolidWorks users simply install the web application and launch a chat session directly from the SolidWorks Task Pane. FISHER/UNITECH is the only reseller offering online chat functionality for SolidWorks technical support. SELive is available for download now at http://www.supportexpresslive.com.
"SELive offers our subscription customers a way to instantly connect with our technical support team," said Rich Nobliski, Vice President of Technical Services at FISHER/UNITECH. "It gives users yet another way to get support, in addition to our toll-free phone and online case creation options. Because SELive is a web application, any updates to it are pushed via the web to the local installation, meaning users will always have the most recent version."
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