CIMdata PLM Industry Summary Online Archive
27 January 2011
Implementation Investments
BAE Systems Creates New Revenue Stream with Customer Service Portal with Share-A-space
Business Needs
BAE Systems Global Combat Systems (GCS) Vehicles, a business unit of BAE Systems, the world’s second-largest defense company—manufactures and markets military vehicle systems to customers in more than 40 countries. As the economic downturn reduced sales of military vehicles, the company sought new revenue opportunities within the service side of its business. In the past, BAE Systems GCS Vehicles had only supplied ad hoc spare parts to customers. It wanted offering complete fleet management contracts over the lifetime of each vehicle. To do so, it needed to find a way to easily collect and share detailed information about each military vehicle purchased by each customer, including the vehicle’s design and operational information.
“We wanted to have more of an after-market business,” says Håkan Sundell, Head of Information Management & Technology (IM&T) Shared Service Sweden, BAE Systems, Global Combat Systems. “We were looking for more ways to establish closer connections with our customers, but we really didn’t have the information to do that.”
Solution
Since 2000, BAE Systems GCS Vehicles had already been using Share-A-space as a central information repository to store and share vital product information with its suppliers. Developed by Microsoft Gold Certified Partner and software developer Eurostep, Share-A-space is a highly secure product lifecycle management (PLM) collaboration tool that manages information from heterogeneous information systems.
The above is an excerpt from a Microsoft case study. The complete case study is available HERE.
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