CIMdata PLM Industry Summary Online Archive
27 April 2012
Company News
Cimatron Expands North American Tooling Software Support Team
Cimatron Limited today announced the continued expansion of the company’s North American technical support team.
“The growth of our business in North America requires this additional hiring,” said Bill Gibbs, President of Cimatron North America. “Maintaining the high level of support that we provide to our customers is a cornerstone of our success and our commitment to our customers’ success.”
All members of the Cimatron support team are experienced toolmakers with hands-on know-how in tool design and manufacturing. The latest additions to the Cimatron support team include two veteran moldmakers, each with over twenty years of tooling background.
Cimatron provides technical support to its expanding customer base in North America through phone, email, and the web. The team employs state-of-the-art remote support technologies to provide effective and timely assistance. “When our customers are working on a project, time is of the essence. We take great pride in helping our customers maximize the productivity gains they get by using the Cimatron software,” said Dan Branch, Cimatron Technology’s Support Manager and a 23-year tooling industry veteran. “We couldn’t do it without the extensive hands-on knowledge and deep expertise possessed by each team member, as well as their dedication to customer satisfaction.”
Cimatron customers are highly appreciative of the support that they receive. “It is important for us to work with a software vendor that provides strong customer support and can partner with us the way we partner with our customers,” said Marland Mold (Pittsfield, MA) Cimatron user John Nykorchuk. “The people at Cimatron really know mold making and have a strong understanding of our challenges and needs.”
Added Mike Jacobs, founder and owner of Pattern Mold (Bethel, MN): “We haven’t called much for support from Cimatron, but when we have, they’ve been extremely responsive and knowledgeable. It’s nice to know that you have the experts in your corner when you need them.”
To learn more about Cimatron’s software for tooling, and support options available for Cimatron customers in North America, visit www.cimatrontech.com
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