CIMdata PLM Industry Summary Online Archive
19 November 2012
Company News
Microsol Resources Earns Product Support Specialization by Autodesk
Microsol Resources Corporation is pleased to announce that it has earned the new Product Support Specialization designation for value added resellers (VARs) from Autodesk, Inc.
This recognition complements the recent specializations Microsol Resources has earned over the past few months, including the designations for Simulation and MEP Systems Engineering. It also follows the news of client feedback demonstrating that the company exceeds Autodesk’s highest quartile ranking of customer satisfaction in the U.S. and Northeast.
The company’s passion for fostering customer loyalty starts at the top with its president. Matching business needs with products and support is an area in which Microsol Resources has consistently delivered, allowing the company to not just survive, but thrive in a challenging and competitive environment. Among the factors in this success are strong, talented technical and sales support professionals, the majority with backgrounds in architecture and engineering. Customer support is built into every interaction and sale, so that clients have multiple avenues to get the help they need when they need it, without worrying about additional support costs.
“Providing timely and accessible product support has always been an integral part of our product lifecycle and client satisfaction approach. We are pleased to receive this latest accolade and intend to continue growing our support offerings for the benefit of our valued customers,” stated Emilio Krausz, President of Microsol Resources.
Microsol Resources has earned numerous awards for its superior leadership in providing excellent support through a team of talented CAD/BIM Applications Experts. As an Autodesk Specialized Partner, Microsol Resources has shown a significant investment in professional staff, a solid business model, a growing base of repeat customers, and a consistent positive support experience to customers in the building industry. By completing the required curriculum and training, as well as meeting levels of service and standards set by Autodesk, Microsol Resources demonstrates what it means to be a trusted adviser to Autodesk customers throughout the world. In business since 1986, the company is also celebrating its 25th year as an Autodesk reseller.
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