CIMdata PLM Industry Summary Online Archive
5 March 2013
Company News
D|C|CADD Earns Autodesk Product Support Specialization
D|C|CADD today announced that it has earned the new Product Support Specialization recognizing outstanding technical support capabilities. This designation is awarded to selected qualified partners of Autodesk, Inc.
As an Autodesk Product Support Specialized Partner, D|C|CADD has shown that they have made a significant investment in their people, they have a solid business plan specific to their specialization area, they have customer references, and that they provide a high level of knowledge and support to customers in the architecture, engineering, construction (AEC), and manufacturing industry.
“Consistently delivering excellent product support has been a priority for us since I started in the company in 1987. Being responsive to our customers’ needs for expert help is in our DNA – everything we do is wrapped around this basic philosophy,” stated D|C|CADD President Doug Wietbrock. “We utilize the latest business systems and technologies to track every issue to its closure. I’m very pleased to report that 98.7% of the 3,800 customers who sought our help in 2012 rated our support services as Good or Excellent.”
The new Autodesk Partner Specializations enable value added resellers to highlight and brand their expertise in delivering services in key industry areas. By completing the required curriculum and training, as well as meeting required levels of service and standards set by Autodesk, D|C|CADD demonstrates through their strong customer service and support in sales what it means to be a trusted adviser to Autodesk customers throughout the world.
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