CIMdata PLM Industry Summary Online Archive
11 June 2013
Company News
Omnify Software Announces Winner of 2013 Customer Innovation Award
Omnify Software, a provider of web-based Product Lifecycle Management (PLM) software for discrete manufacturers, today announced that EST Analytical, a manufacturer, distributor and service provider of analytical instruments, was the recipient of the 2013 Omnify Software Customer Innovation Award presented during Omnify’s 2013 Global PLM Customer Conference.
The Omnify Software Customer Innovation Award honors customers that have demonstrated the ability to go above and beyond in utilizing Omnify Empower PLM to improve their product development processes. The 2013 Innovation Award was presented to Tony Batt, Quality Manager from EST Analytical.
EST Analytical initially implemented the Empower PLM system to establish electronic document, change and quality control processes. The company has since embraced several core concepts of the Empower PLM system by utilizing multiple modules including Change Management, Quality Management and Project Management, to integrate manual processes into a single automated system.
Taking advantage of the product’s CAPA (Corrective and Preventative Action) functionality, EST developed several closed loop CAPA processes to support Field Service, Manufacturing and Software engineering bug tracking. An interesting use of the system allows Field Service personnel to log issues directly into a CAPA form within Omnify or use a Google Phone mailbox to log the issue by answering specific CAPA questions. Once a CAPA has been logged in Omnify, the investigation process begins. This process flows seamlessly into the Change process when the issue resolution is determined. Tasks and Workflow Stages ensure the necessary information is collected in support of downstream activities involving several business areas. Manufacturing, Receiving and Incoming Inspection, Engineering, Service and Sales are all involved either directly in Omnify Empower or notified through email messaging. The company plans to take their Empower PLM investment even further with Non-Conforming Material (NCM) processing and trending, integration to their Solidworks® 3D CAD system and tools/equipment calibration management for ISO requirements by utilizing the Training Management module.
“Omnify Empower is recognized at EST as a key tool for standardizing and controlling information and processes,” stated Tony Batt, Quality Manager for EST Analytical. “I was quite honored to receive the Omnify Software innovation award and will continue looking for ways to adapt Omnify to improve other business processes across our organization.”
“We are happy to recognize Tony for his creativity in taking EST’s implementation of Empower PLM to the next level,” stated Jack Rowntree, Chief Operating Officer for Omnify Software. “Tony has demonstrated that he is an innovator in the area of managing product development and quality processes and has capitalized on the features of Empower PLM to create additional processes beyond the initial objective that serve as a valuable corporate asset.”
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