CIMdata PLM Industry Summary Online Archive
28 June 2013
Company News
Delcam Support Training Attracts Record Numbers
Delcam is renowned internationally for providing the highest-quality support from its global network of subsidiaries and resellers to all customers for its CADCAM software. An important part of maintaining the quality of this aspect of the company’s business is the series of Technical Sales Partner Meetings organised by the company each year in Europe, North America and Asia.
During June, two Meetings were held; one at the company’s Birmingham headquarters and one at Delcam North America’s offices in Salt Lake City, which included a visit to the local Haas dealer for live demonstrations of the latest machining techniques. More than 180 engineers attended the events, a new record for the company. Further Meetings are scheduled for India, China and Thailand later in the year, when hundreds more engineers will update their skills.
"As machine tools become more and more sophisticated, our customers place ever higher value on the expert support we provide,” explained Delcam’s Commercial Director, Bart Simpson. "I’m sure our reputation for outstanding support wins us as much business as the advanced functionality in our range of CAM software. Regular training for our engineers is essential to maintain the quality of our services.”
An important part of the Meetings is an introduction for the engineers to new versions of Delcam’s software. Major releases are due to be launched later this year at the EMO exhibition in Hannover, where Delcam will have the largest stand of any CAM supplier. With the largest development team in the CAM industry, there is always a wide range of new and enhanced functionality for the engineers to learn.
"The reaction from the engineers to the previews of our new releases has been extremely positive,” said Mr. Simpson. "We are confident that these releases will receive a great reception from our customers when they are launched later this year.”
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