CIMdata PLM Industry Summary Online Archive
22 February 2013
Product News
ESI Launches Its Customer Portal "myESI"
ESI Group announces the launch of its web-based customer portal. Dedicated to ESI licensed users in the field of Virtual Manufacturing, the portal delivers valuable content directly to the end-user and enables two-way communication between ESI and its customers.
Accessible 24/7 online at myesi.esi-group.com, ESI’s customer portal provides instant access to a wide range of documentation downloads, training information, and also tips & tricks that provide added value for members of the ESI community and enables them to gain efficiency in their software usage. Today the portal features content dedicated to ESI’s Virtual Manufacturing applications, including: the Casting Simulation Suite - ProCAST and QuikCAST; the Sheet Metal Forming Simulation Suite - PAM-STAMP 2G; and, the Welding & Assembly Simulation Suite. ESI support teams are working on rolling out this portal for other ESI software solutions and adding new features for collaboration and information sharing.
After securely logging into the portal, ESI customers have immediate access to release notes and Flexnet license toolkits. The portal’s advanced search tool enables searching for information by keyword, trade or product name; allowing fast and easy access to resources and providing a welcome relief from hunting for information through complex website architectures.
ESI support teams have created a dedicated Tips & Tricks section that provides short technical articles on how to solve common problems instantly. When facing issues related to a specific task, users can go directly to this section and find answers in minutes; searching for guidance by trade or product name, user rating, most viewed articles and keywords.
“ESI’s Support Teams around the world contribute daily to the success of our customers’ industrial projects. Now, with myESI, our customers can access valuable information 24/7. We hope that by leveraging ESI’s knowledge of best practices online, we can help our customers speed up their Virtual Product Engineering processes and find the right answers to their challenges at the right time,” says Hervé Charlier, Customer Support Director, ESI Group.
Other benefits of myESI include easy access to ESI’s global calendar of upcoming training courses, and online registration for such events.
For more info, please visit https://myesi.esi-group.co/
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