Centric Software® is pleased to announce the release of a success story about its customer, Harbour, a premium furniture lifestyle brand headquartered in Australia. Centric Software delivers innovative, integrated, end-to-end AI commercialization. Fashion, luxury, footwear, outdoor, home, cosmetics & personal care as well as multi-category retail teams can plan, design, develop, source, comply, buy, make, price, allocate, assort, sell and replenish products to achieve strategic and operational digital transformation goals.
Founded in Sydney in 1976 by blacksmith Jim Condos, Harbour has evolved into a global luxury outdoor furniture brand delivering modern collections to leading retailers across the US, Australia and Asia. Still family-led by Jim’s sons, Harrison and Nicholas Condos, Harbour’s award-winning craftsmanship, premium materials and modern designs have earned the brand international recognition.
Harbour’s rapid growth was impeded by fragmented systems, disconnected teams and chaotic communication. Its outdated PLM system and overreliance on spreadsheets and email put the brand at risk of costly errors, delays and reputational damage by slowing its ability to respond to its customers in real time. “Our workflows were complicated, the old system simply couldn’t keep up,” says Jacob Greenberg, Vice President of Merchandising at Harbour.
Greenberg’s top priority was to implement a robust, modern PLM to deliver value, industry alignment, real-time visibility and a centralized, reliable data source. Centric PLM™ checked every box. “Based on my experience, it was clear Centric PLM was built for our industry,” says Greenberg.
Since going live with Centric PLM, Harbour has cut email volume by up to 80%, slashed drawing approval time by 50% and reduced reporting time from three days to zero, freeing teams to focus on product innovation and strengthening customer relationships through real-time visibility.
“We’re thrilled with the measurable ROI Harbour has achieved to date with Centric PLM,” says Fabrice Canonge, CEO of Centric Software. “Their results highlight how efficiency and collaboration reinforce craftsmanship and build a strong foundation for growth. We look forward to seeing Harbour’s continued success in the premium furniture market.”
