Centric Software® is pleased to announce that Caracole has selected Centric PLM™ to drive product development and bring greater precision to its global luxury furnishings operations. Centric Software delivers innovative, integrated, end-to-end AI-powered enterprise solutions to take products from concept to commercialization. Fashion, luxury, footwear, outdoor, home, consumer electronics, food & beverage, cosmetics & personal care as well as multi-category retail teams can plan, design, develop, source, comply, buy, make, price, allocate, assort, sell and replenish products to achieve strategic and operational digital transformation goals.
Headquartered in Greensboro, North Carolina, Caracole is a luxury furniture brand serving interior designers and retailers worldwide. The company presents collections with major industry markets and operates showrooms in High Point, Atlanta and Las Vegas. With partners spanning Europe, the Middle East and Asia, Caracole delivers curated assortments that combine craftsmanship, material innovation and refined design.
As Caracole refined its product strategy and global operations, product information remained dispersed across spreadsheets, email threads and disconnected tools. This slowed execution, created gaps in communication and required repeated rounds of review and correction. “It made everything slow and difficult,” says Katie Coggins, Head of Merchandising with product development oversight at Caracole. “As our collections and global operations expanded, product information was managed across multiple systems and workflows. We recognized an opportunity to create greater alignment and consistency across teams by establishing a single source of truth for product information. We wanted a foundation that could scale with the business and support future growth."
After evaluating PLM solutions, Caracole selected Centric PLM for its alignment with the brand’s operating model and long-term direction. “Centric PLM had the most potential to scale with us through a more streamlined process,” Coggins explains. “The Centric team understood our business, spoke our language and could anticipate the need. Having used Centric before, I welcomed the idea of bringing it to Caracole.”
"We're focused on creating seamless experiences across every touchpoint, from product development and manufacturing to the way designers and retail partners engage with our brand," says Holly Gordon, Head of Marketing at Caracole. With Centric PLM, Caracole will connect design, merchandising, costing and manufacturing in a shared environment, giving internal teams and factory partners access to consistent, up-to-date product information. The platform will reduce manual coordination, limit rework and keep development on schedule while introducing stronger control over product versions, historical data and materials.
As a vertically integrated business with both owned manufacturing and third-party factories, Caracole aims to ensure every team has the details needed to translate product vision accurately. “Eradicating emails and spreadsheet trackers is the goal,” says Coggins. “We are looking to automate the transfer of information.”
"As we've worked to simplify and connect systems across the business, establishing a single foundation for product information became a natural next step. Centric PLM supports our broader digital transformation strategy and helps ensure greater consistency, speed and collaboration across our global organization," says Gordon.
This foundation creates a more seamless customer experience. “Luxury is about the experience and the ease of that experience,” Coggins adds. “When our internal systems are organized, it becomes easier for customers to understand our products and work with us.” She offers simple advice to peers, “It doesn’t have to be this hard, process and discipline foster creativity, not stifle it.”
“Caracole continues to set a high standard in luxury furnishings through design excellence and global reach,” says Fabrice Canonge, CEO of Centric Software. “As product development grows more complex, having a clear and consistent foundation for information becomes critical. We are proud to partner with Caracole as they strengthen execution and prepare for continued growth with Centric PLM.”
