NGC Software today announced that it was named a leader in 34 categories in the 015 RISLeaderBoard. The RIS LeaderBoard is widely recognized as the retail industry's most reliable and objective ranking of retail technology software vendors.
In addition to being recognized as a leader in 34 categories, NGC made the Top 5 list in 32 categories, more than any other vendor. Out of 78 software companies ranked in the RIS LeaderBoard, NGC was in the 97th percentile of vendors in every category related to Customer Satisfaction – placing NGC in an elite class of software companies for the retail industry. Highlights include:
- NGC was named a leader in a number of additional categories, including Overall Performance, Technology Innovation, Quality of Service, Return on Investment, Ease of Installation and Integration, Ease of Administration, and Recommendation.
- Retailers voted NGC #1 in Quality of Support, a testament to NGC’s relentless focus on continuous improvement in customer service and support.
- Tier One retailers named NGC #1 in Total Cost of Operations, reflecting the value and overall cost-effectiveness of NGC solutions.
The RIS LeaderBoard is a highly rigorous evaluation of software vendors from the people who know them best – actual retail customers. The LeaderBoard ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need. The 2015 rankings were compiled from 747 evaluations of 78 software companies from 332 retailers – “cutting through the noise of marketing messages, buzz and hype,” according to RIS, in order to provide real-world information on software vendors.
“This is an outstanding performance for NGC, and we are thrilled to get this level of recognition from RIS News,” said Mark Burstein, president of sales, marketing and R&D, NGC. “The continuous improvements in NGC’s products and services have helped us reach a high level of excellence, and our entire staff is committed to maintaining and improving in all areas.”