“Waves of digitization are washing across every industry, bringing the promise of greater productivity and economic benefit but also new risks and the potential to disrupt established business models. At its core, digitization involves far more than automating existing processes; it is about connecting workflows among historically disparate industries and disciplines, and leveraging information to deliver new capabilities. In the area of Facilities Management (FM), the digital revolution has the potential to bring clarity to hidden processes and reduce waste and duplication, but achieving this improvement will require addressing business processes, relationships, and technologies in concert.[…]”
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