OpenText™ today announced Release 16 Enhancement Pack (EP1), a comprehensive, integrated digital information platform that enables customers to digitize any business process and manage information workflows across the digital enterprise. With the new enhancements, OpenText continues to extend its EIM platform to enable the flow of information from Engagement to Insight and secures its position as the number one EIM cloud provider.
One of the new capabilities of OpenText Release 16 further enables organizations to deepen customer engagements through highly personalized communications and engaging digital experiences. Organizations can digitize the entire customer journey, while seamlessly managing an integrated information flow from engagement through to insight, to gain a better understanding of the customer, partner or business process. The platform offers a flexible hybrid strategy to offer either on-premises or cloud deployments to meet a customer's IT structure, budget and requirements and is optimized for the OpenText Cloud.
"OpenText Release 16 delivers complete and integrated EIM that enables Engagement to Insight, allowing customers to transform their businesses into digital businesses," said Mark J. Barrenechea, OpenText CEO and CTO. "With newly acquired products from HP Inc. and Recommind, OpenText continues to extend its EIM platform and the value of customer information via purpose-built industry solutions. At the end of the day, all businesses are information businesses, and OpenText Release 16 helps customers to unlock the value of their information."
"The new enhancements in OpenText Release 16 made it an easy decision for us to upgrade," said Markos C. Dolopikos, principal officer, IT Department at Black Sea Trade & Development Bank. "The new simple and responsive user interface with role-based views provides a personalized experience which will increase user adoption across our organization. Furthermore, document-centric workflows will enhance internal collaboration and simplify business process automation."
"The new user interface and custom search have proved a big hit with users, and with Release 16 we have, in terms of corporate search, at last found the Holy Grail," commented Rick Quarmby, principal knowledge management advisor for Hydro Tasmania. "OpenText's Extended ECM platform offers significant benefits to our organization and an end to any confusion about where to store asset related information. It's now becoming crystal clear to the users, and that's a huge win for our business."