CGS announced today that it named John Samuel as the company's senior vice president, global chief information officer. Samuel will lead CGS's technology operations, and will be responsible for shaping the IT strategy and aligning it with the company's vision, products and offerings.
Samuel brings more than 20 years of progressive technology operations experience in overseeing global technology, security and infrastructure. He has worked with senior leadership to provide guidance and management for IT infrastructure, operations data centers, cloud, global network and telephone and contact center support around the world.
"As our footprint continues to expand across the globe, it is critical to have an innovative technology leader to help us shape and advance our IT operations," said CGS President and CEO Phil Friedman. "John's experience is ideal to answer evolving technology demands and enable dynamic growth throughout our markets worldwide."
Prior to joining CGS, Samuel served as senior vice president, data strategy, IT and operations infrastructure at Fareportal Inc., a global online travel agency. In this role, he managed the global shared services serving IT, telephony and innovation, workforce management, real-time mission control for contact centers, data science and data strategy.
"Technology is evolving and helping companies change the way they do business," said Samuel. "I'm thrilled to join the team at CGS and I look forward to leveraging my experience with IT, security and infrastructure to help the company continue to grow and innovate globally."
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