As markets tighten, ever-changing consumer demands and competitive pressures intensify, the time for driving efficiency and keeping teams up and running has never been more important. Gerber has a long history of providing industry leading service and support after the initial sale of their automation solution and software products. The addition of Brandy Moore to the team will ensure the level of excellence customers expect from Gerber is maintained.
"We are excited to have Brandy on the team. Her experience in remote and onsite services, along with an excellent customer service track record, will help us maintain our customer focus," stated Steve Gore, Senior Vice President, Automation Solutions at Gerber. "Her leadership in continuing to offer great service in post sales with certified Gerber aftermarket products will enable us to exceed our customers' expectations when purchasing products from Gerber."
As companies around the globe ready for the promise of IoT and Industry 4.0, Gerber sees the importance of assisting its customers with Embracing Their Digital Reality. Moore's experience with service delivery, remote monitoring and analytics, along with web-enabled services, will help Gerber assist their customers with digitizing and optimizing their workflows to maximize uptime and productivity.
Moore will also help strengthen the company's GERBERconnect™ offering. This platform harnesses the power of operational data enabling Gerber's customers to create dashboard reports to assess manufacturing efficiency. It also allows Gerber technicians to remotely monitor and diagnose a machine's health in real time to ensure maximum uptime and machine efficiency.
"Gerber's desire to embrace technology and other key trends that support the digitization of their service to customers attracted me to join the team," said Brandy Moore. "I look forward to continuing on this foundation and will be looking for ways to make it easy for our customers to get the most from their Gerber products with minimal downtime."
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