CIMdata PLM Industry Summary Online Archive

8 December 2009

Product News

The Communications Industry’s First 4th Generation Enterprise Product Management Solution Brings Key Benefits to B2B Product Management for Enterprise Customers and Streamlines the Order to Install Process

Tribold announced the latest release of its Enterprise Product Management software solution– Tribold 4™. As the only fourth generation EPM solution for CSPs, Tribold 4™ embraces new features and functionality based on direct feedback from customers across the globe that are using the product to run their businesses.

Tribold 4™ brings a rich set of new EPM capabilities in the following five key areas:

B2B Product Management for Enterprise Customers

• Cost Control – Enterprise products will no longer be custom-built from the ground-up for each customer, but rather constructed from re-usable assets within the product catalog
• Manageable Customer Personalization – Enterprise customer agreements will no longer require complex spreadsheets to manage, but rather centrally maintained with all the possible permutations and options readily available to tailor accordingly
• Assembly Line Efficiency – Quoting and configuration of Enterprise customers’ products will no longer be unpredictable in time and outcome, but rather follow pre-defined fulfillment processes that minimize errors and maximize feasibility of the offerings.

Streamlining the Order to Install Process

• Accurate Offers the First Time – Find the right offer for a customer faster, based upon centrally sourced & reliable product serviceability/compatibility rules
• One-Stop Shopping – Provide a single point of product truth to any ordering portal (e.g., web, CSR, IVR, etc) regardless of the product scope
• Fulfillment Success – Supply the key Order-to-Install systems (e.g., Order Capture, Fulfillment, Provisioning/Activation) with the product definition, rule and service relationship data necessary to successfully complete an order.

Lowering the cost of Integration

• Expanded query services layer
• Published SID formatted model
• Detailed Tribold SID Mapping toolset.

End-to-End Product Life Cycle Management

• Project tracking to specific Product/Service components
• Business Case, Design and Promotions tracking for E2E view across the Product Lifecycle
• Interoperability with enterprise BPM.

PLUS - Tribold 4 continues to focus on the Business and IT users with UI enhancements

• Thin client support to enable more users across the CSP to collaborate directly with the catalog
• 1-touch Cross Catalog Search
• Advanced Query Building tools
• Pre-built and Customizable Reporting.

Catherine Michel, Tribold CTO hailed the new release as leap years beyond other EPM solutions: “We’ve been listening carefully to our customers’ challenges, and in particular at the B2B / Enterprise level. Quite simply, they needed a more reliable and standardized way of managing what is traditionally a very customized assembly of products for their large customers.” Michel concluded: “Tribold 4 is a direct response to these specific challenges and will bring tangible cost control and assembly line efficiency benefits to the end-to-end PLM Process.”

About Tribold

Tribold 4™ is a single, integrated suite of Enterprise Product Management applications that empowers Communication Service Providers (CSPs) to put products at the heart of their business.

Tribold 4™ is based on a Centralized Product & Service Catalog (CPC) and a Product & Service Lifecycle Management (PLM) solution.

Headquartered in London, and with offices in North America and Asia, Tribold was founded in 2003 and is privately held. For more information visit www.tribold.com

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