Syncron, the global leader in aftermarket lifecycle management software, announced the appointment of Osama Solieman as Executive Vice President of Customer Experience. Osama will lead Syncron's post-sales organization, encompassing professional services, technical support, and customer enablement, and report directly to CEO Josh Weiss.
"As we scale, the quality of our customer experience is a direct competitive advantage—and a direct reflection of whether we're actually delivering on the outcomes we promise," said Josh Weiss, CEO of Syncron. "Osama has built and run exactly the kind of customer organizations we need to take our own to the next level. This hire is a signal of where we're headed."
Osama joins Syncron from ETQ, a Hexagon company and global leader in SaaS-based Quality Management Software, where he served as Chief Customer Officer. Over his tenure at ETQ, he held progressive leadership roles including VP of Professional Services and Director of Professional Services, building and scaling post-sales delivery functions across life sciences, manufacturing, and automotive industries. His track record spans global team leadership, sustained improvements in retention and customer satisfaction, and transforming customer functions into strategic growth engines.
"What drew me to Syncron is the combination of a strong product, a clear market opportunity, and a leadership team that understands that customer experience isn't a cost center—it's how you grow," said Osama Solieman, EVP of Customer Experience. I've spent my career building teams that turn customers into advocates. I'm here to do that at scale."
Osama holds a Master of Science in Management Information Systems and a Bachelor of Science in Computer Science, both from the University of Arizona. His appointment is effective immediately.
