“The COVID-19 pandemic has resulted in uncertain times for the world at-large, and we hope this small gesture helps organizations navigate the waters ahead,” said Rachel Conrad, vice president and general manager, customer support, Rockwell Automation. “The enhancements offered by Vuforia Chalk enable our customer base to forge on in the face of this crisis.”
Rockwell Automation recently integrated Vuforia Chalk for its own business use after a long-time customer was unable to receive immediate onsite support due to COVID-19 travel restrictions. With Vuforia Chalk, a local technician visited the customer on-site while a service engineer from Rockwell Automation provided remote guidance on the machinery’s unique maintenance needs. By leveraging Vuforia Chalk, over 500 Rockwell Automation service engineers have conducted remote service visits to customers while adhering to stay-at-home orders.
“We are pleased Rockwell Automation is offering Vuforia Chalk business licenses to their customers free of charge, and enabling them to maintain business as usual in the face of the challenges brought on by the pandemic,” said Mike Campbell, executive vice president and general manager, augmented reality products, PTC.
