Four Hands was founded in 1996 and is based in Austin, Texas, and has become the go-to brand for some of the country’s top retailers creating home furnishings in various categories, including Furniture, Art, and Lighting & Decor. As a global designer, manufacturer, wholesaler, and retailer of innovative lifestyle home furnishings and accessories, the company has established a loyal customer following of notable retailers such as West Elm, Crate & Barrel, and Restoration Hardware, among others.
Four Hands has experienced double-digit growth in recent years and began a strategic initiative to invest in technology to support their rapid expansion, including the selection and implementation of best-of-breed enterprise systems and enhancement of its B2B e-commerce capabilities.
“We were working with antiquated software systems, Excel and email,” explains Douglas Estremadoyro, Vice President of Business Innovations at Four Hands. “As our sales grew, the number of products we were making soared. We went from a few hundred new product introductions a year to close to 4,000. We expect that number to keep growing as we introduce new product categories to our lineup. Our existing systems were pushed to the limit. We needed a modern, flexible, scalable system that could support our growth.”
Four Hands rigorously assessed several PLM vendors before selecting Centric 8 PLM.
“Our user group selected Centric because of its functionality and support for our processes,” says Estremadoyro. “The technology behind Centric PLM is extremely desirable, and the cloud-based, subscription-based model is ideal. During the sales process, the Centric team were very responsive, professional and efficient, providing us with all the information we needed.”
“Centric PLM will give us a central hub for product development from inspiration all the way to sourcing and testing. Having a single version of the truth will enable us to communicate and collaborate faster so we can continue to grow. We’re excited about using Centric PLM and early user feedback has been very positive.”
“We are delighted to welcome Four Hands as our first customer in the furniture market,” says Chris Groves, President and CEO of Centric Software. “We like to push the boundaries of what PLM can do, learning and innovating based on customer needs, and we’re looking forward to working with Four Hands to support their growth.”
