PROS®, a provider of AI-powered solutions that optimize selling in the digital economy, today announced that John Allessio, an expert at building successful customer implementation and adoption programs, has joined the company as Chief Customer Officer – a new role responsible for professional services, customer success, and customer and partner enablement – intended to deepen customer engagement and further support the company’s global growth plans.
Serving in global leadership roles at Red Hat and IBM, Allessio brings more than 30 years of customer success, support and enablement experience to PROS. In this role, Allessio reports directly to Andres Reiner, PROS President and CEO, and is responsible for driving end-to-end customer experience, increasing user adoption of PROS solutions and powering partner enablement to drive growth across the company.
“PROS growth strategy is defined by the ability to deliver exceptional customer value at scale,” said Reiner. “John brings significant global experience in exactly that area, enabling us to deepen our relentless focus on customer success. His experience will help ensure we have the right processes in place to enable broader adoption of our AI technology platform, and ultimately greater lifetime value of our solutions. We are thrilled to welcome John to the team.”
“I am really excited to be joining PROS at a time of such exciting growth,” said Allessio. “All sizes and types of organizations are on their own digital transformation journey. The more we can help our customers transform the process of how they sell and engage with their own customers, the greater value they will see from our technology as they embrace the future of digital commerce.”
