CIMdata's Vice President, Stan Przybylinski, recently spoke with the Strategic Delivery Lead, Service Delivery and Operational Resilience Centre of Excellence at one of the UK’s leading high street banks to find out how it is learning from the manufacturing industry to prevent operational disruptions to critical services and better protect its customers.
Among the topics on the table for discussion were:
· What are the key industry challenges?
· What role does the operational resilience function play in product development to address disruption and how does it drive innovation at BANK A?
· Do you have any programs/initiatives in place to address these issues?
· What benefits/positive aspects do you expect service continuity to bring?
Learn the answers to these questions and more in the full blog post available at: https://www.cimdata.com/en/resources/cimdata-blog/item/13287-strengthening-operational-resilience
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