Infor has enjoyed spectacular success with its user communities initiative globally, with thousands of customers joining the platform and forming user groups to enhance their learning, share best practices, and maximize the benefits of their Infor solutions.
The company expects to replicate this success with its new user community in the Middle East, where EAM software is a fast-growing segment. Indeed, organizations across the region are keen to maximize their efficiency and improve their services by using their assets more intelligently.
The global enterprise asset management market is expected to reach a value of $8.2 billion by 2024, up from $5.1 billion in 2019 and representing a compound annual growth rate (CAGR) of 10%, according to Markets & Markets. This growth means there is a huge hunger for learning and dialogue among CloudSuite EAM customers.
“We’re thrilled to launch the user community for our CloudSuite EAM customers in the region, who will now be empowered to talk to each other, share tips, and best practices, while also ensuring they’re truly maximizing their investment,” said Jonathan Wood, Infor’s general manager for Middle East & Africa. “We’re seeing a significant rise in the adoption of EAM across the region and across a variety of sectors, which makes this the perfect time to launch the user community.”
Infor has seen enhanced satisfaction among customers that engage with user communities globally. These groups, which are set up and administered by enthusiastic users of Infor solutions, encourage members to engage in open dialogue about the solutions they are using: from great ways to use new features to overcoming any technical or adoption challenges.
In turn, this dialogue also presents rich customer feedback for Infor, which gains new insights into how its solutions are being used in the field, thereby empowering the company to enhance its solutions further.
Infor previewed its Middle East EAM user community at its recent EAM Summit in Dubai. The company has seen a significant increase in interest in Infor CloudSuite EAM with organizations that includes Mazad, Nakheel, RAK Wastewater Agency and the American University of Beirut among its customers in the Middle East.
