Hotel guests in New York City and Miami are experiencing a home-away-from-home vibe at Arlo Hotels with the help of Oracle Hospitality OPERA Cloud Property Management.
Despite the pandemic’s challenges, the edgy lifestyle hotel collection is expanding and thriving and recently upgraded to OPERA Cloud across its four hotels. Now, Nautilus by Arlo in Miami along with its New York City properties, Arlo SoHo, Arlo Nomad, and the soon-to-open Arlo Midtown, will be better able to provide guests with a unique and personalized experience that matches the distinctiveness of each boutique hotel.
“As a forward-thinking organization, we knew we wanted to create an experience that was underpinned in innovative and new technologies,” said Javier Egipciaco, senior vice president and managing director of Arlo Hotels. “This approach allowed us to manage the events of the past year and pave our way forward. Working with Oracle, we know that we’re partnering with a technology leader who will support us and keep us one step ahead.”
Running on Oracle Cloud Infrastructure (OCI), OPERA Cloud can be installed and managed remotely. This enabled Arlo Hotels to continue the roll-out even when hotels were closed during the early stages of the pandemic and essential staff were working offsite.
“We were forced to temporarily close in the early stages of the pandemic, but we were able to continue moving forward with the implementation remotely thanks to our support and services team,” said Darren DeSilva, corporate director of IT for Arlo Hotels. “Implementing OPERA Cloud remotely was an incredibly smooth process.”
As hotels keep modifying operations and enhancing services to accommodate new guest expectations, OPERA Cloud’s open APIs provides hoteliers with the ability to rapidly incorporate new and innovative solutions. Arlo is already taking advantage of the many available Oracle Validated Integrations including Zaplox for mobile room keys, IDeas for room inventory optimization and pricing, KNOWCROSS for housekeeping management, and Shift4 Payments to support contactless payments.
As part of its cloud transformation, Arlo Hotels also plans to migrate all of its food and beverage operations to Oracle MICROS Simphony Cloud Point of Sale. The integration between OPERA Cloud and Simphony Cloud will help to unify on-property operations and deliver exceptional guest experiences consistently across all Arlo properties.
“We’ve seen numerous advantages at those hotels using and moving to OPERA Cloud during the pandemic,” said David Meltzer, group vice president, Oracle Hospitality. “Staff required to work remote have full visibility into operations from wherever they are, increasing their efficiency. And they have been able to more quickly adapt to changing market conditions and guest needs—whether implementing contactless check-in or marketing to a more local audience.”
