Infor announced that luxury serviced apartments provider STAY has deployed Infor HMS property management system for its 169 apartment properties in Camden, London. The application will help deliver customer service excellence and provide a platform for new processes including flexible, contactless check-in.
Following a thorough review of the market, Infor was chosen based on specific invoicing capabilities for the extended stay sector, deep domain expertise within the hospitality industry (including references with Fraser Suites) and the ease of integration with other systems.
“We recorded a healthy 55 percent occupancy over the first three months of lockdown and since August, our occupancy has grown to 90 percent,” said Sam Ghosh, vice-president of operations for STAY. “This level of activity, along with our plans to scale our operations aggressively over the coming 12 to 18 months, including a new hotel in the UK and apartments in Spain, demands software that is closely aligned to our operations but flexible enough to grow with our business.”
“The serviced apartment and extended stay market has bucked the downward trend of the hospitality industry under COVID,” said Calum McIndoe, Infor Hospitality. “Our proven ability to deliver large projects remotely has allowed STAY to capitalise on this ongoing demand and deliver a premium accommodation experience in the heart of London.”
