Louisville Water Company has tapped Oracle Utilities to deliver on its promise of providing unmatched value and service to customers. Founded in 1860, the utility provides nearly one million people in Kentucky with safe, high-quality water. To improve efficiency, Louisville implemented Oracle Utilities Work and Asset Management. With the new platform, the utility improved on-time arrival for customer appointments, cut manual data entry by 530 hours per month, and increased work order throughput by 23%. Despite the pandemic’s challenges, the project was completed on time and budget.
Oracle Utilities Work and Asset Management helps companies optimize asset maintenance and operations, improving asset performance and extending asset life through advanced data management, visualization, and analytics capabilities. With the application, utilities can save money and streamline services by better understanding and managing their critical assets.
“We manage a billion dollars’ worth of assets across our portfolio and its essential to be able to know how each one is performing at all times. A failed asset means a customer may not be getting the water they need,” said Obe Everett, Director Program Management and Business Systems Support at Louisville Water Company. “Oracle Utilities Work and Asset Management has enabled us to build a strong, data-driven asset program. We now have the visibility we need to forecast asset costs, perform predictive maintenance before failures occur, and ultimately extend the life of our assets.”
With data flowing seamlessly between Work and Asset Management and the company’s existing Oracle Utilities Customer Care and Billing system, Oracle E-Business Suite, and Advanced Metering Infrastructure platform, Louisville Water Company now has a single source for all of its asset data.
Applying predictive indicators to this information, Louisville Water Company can anticipate its asset replacement needs and reliably forecast maintenance costs. This includes whether it is more cost-effective to repair or replace an asset. The system also allows the company to predict and mitigate failures before they occur to improve system reliability, reduce failures, and even analyze asset energy usage across facilities to reduce costs.
Work and Asset Management has also significantly improved the company’s ability to respond to field incidents by enabling users to capture current valve status at the time of an incident. Direct integration between the system, Louisville Water’s field service application, and ESRI’s Geospatial Information System enables this data to be rendered in a map view in near real-time. With this capability, Louisville Water Company can visually monitor the water distribution system’s current status and affected customers.
Along with Louisville Water Company’s third-party mobile workforce application, the new solutions have empowered the company’s workforce with cross-application analytics that support process improvement, error prevention, and provide a better employee experience.
