Infor, the industry cloud company, announced that View Hotels has deployed Infor Hospitality Management Solution (HMS) and Interfaces across its three Australian Hotels to better leverage the cloud for data insights, marketing and remote working.
In the few months of using Infor’s robust cloud platform, View Hotels has already seen tremendous success in generating valuable customer insights leading to increased revenue. Ensuring it securely stores and uses data in compliance with current and future regulations is key.
Mimi Wong and Neil Wong, owners of the View Hotels chain, selected Infor to completely replace its existing legacy solution as a means to change the hotel chain’s culture and productivity.
“The decision to select Infor was made precoronavirus pandemic. We recognised the need to change the way we conduct our business activities. We needed a reliable partner that can deliver a central platform that communicates with every department. Every person who uses the system must be able to access the information and use the built-in tools to do his or her job. Implementation and training went ahead virtually, and we clearly see the benefits of Infor,” said Neil.
Other benefits of Infor HMS for View Hotels include:
- Improving guest experience and reducing friction at transaction points by adopting quick, easy-to-use customer contact modules and applications that are supported by mobility solutions
- Enabling mobile access for operating teams and management to be able to check hotel status, review guest information, process tasks, run reports and more, even when off-site and working from home
- Providing detailed insights into business performance utilising business intelligence (BI) tools and reporting systems to facilitate revenue and profitability optimisation
“We’re thrilled to be selected by View Hotels as its primary hospitality technology supplier and to be recognised as a trusted partner in its journey to deliver a cloud-first, streamlined business,” said Eric Wong, vice president, hospitality, Infor Asia Pacific. “Infor HMS will help View Hotels align its departments onto one ‘true’ platform, and enable sales, marketing, finance, revenue, and other key business units to use the solution as a primary tool for accomplishing tasks.
“Previously, View Hotels operated a bank of standalone servers at each hotel, which needed servicing and upkeep, and software that required manual updates throughout the year. With Infor HMS, View Hotels is streamlining daily activities for hotel operations through optimised and intuitive user interfaces that improve task efficiency and reduce manual procedures," Eric Wong said.
