Tracker, the largest provider of telematics-based data insights for vehicle and home monitoring services in South Africa, continues its digital and business transformation journey through partnering with IFS. Tracker has selected an IFS solution that spans enterprise resource planning (ERP) functionality, cutting-edge service management capabilities and AI-powered customer engagement tools. The solution will ensure an elevated customer experience and reduce time and costs across Tracker’s entire operations.
Established in 1996, Tracker’s base of more than 1.1 million active subscribers enjoy a range of services, including vehicle telematics, home solutions, roadside assistance, as well as business solutions for fleet managers. These services provide customers with peace of mind and cost saving through a focus on safety and business efficiency. Tracker has evolved significantly over the last 25 years thanks to a culture of continuous innovation. The company has grown into the preferred partner for turning raw vehicle tracking data into valuable insights and services.
The partnership with IFS is the next step in Tracker’s digital transformation strategy. This will provide better business insights resulting in an accelerated release of new services, improved customer engagement and experience, and Tracker being able to provide the appropriate value-adding services to its customers at the right time.
Tracker has chosen a holistic IFS solution that encompasses broad functionality including finance and human capital management, cutting-edge service management capabilities and AI-powered customer engagement tools.
“As we take the next step on our digital transformation journey, we require a platform that will enable us to connect more intimately with our stakeholders whilst still ensuring the same excellent experiences that our customers have become accustomed to,” Tracker, CTO, Deon du Rand said. “The IFS platform’s comprehensive nature and IFS’s stellar track record in the service sector were driving factors in our decision.”
Emma Murray, Managing Director, IFS Africa, added, “I am proud to welcome such a well-respected brand as Tracker to the IFS community. By basing its digital transformation project on a single enterprise solution, Tracker will benefit from increased productivity and improved data quality driving better decision-making. IFS’s open and enabled architecture will also give Tracker total freedom in extending their capabilities to ensure they keep delivering outstanding service to their customers.”
