HCL Technologies (HCL), a leading technology company and a Premier Consulting Partner of Amazon Web Services (AWS), has joined the AWS Service Delivery Program and become an AWS Contact Center Intelligence Partner.
The AWS Service Delivery Program is designed to validate AWS Partners that have a deep understanding of AWS services, demonstrated experience and proven customer success in delivering these services to customers. AWS Contact Center Intelligence (AWS CCI) solutions cover key areas of the contact center workflow: self-service, real-time analytics and agent assist, and post-call analytics. Each solution is created using a specific combination of AWS AI services and available through select AWS Partner Network partners.
HCL has also achieved the AWS Migration Consulting Competency, AWS SAP Consulting Competency, AWS DevOps Consulting Competency, AWS Mainframe Migration Consulting Competency, AWS Storage Consulting Competency, which make HCL an ecosystem partner with a broad range of offerings to support its clients across verticals irrespective of their technology landscape.
Joining these two programs allows HCL to transform its clients’ end-to-end contact center ecosystems with AWS offerings across cloud, AI, omnichannel and ML technologies. HCL can now address transformation needs for its clients with both cloud and on-premises contact centers.
“This is a major milestone in our quest to build on the ecosystem of support we have for our clients that cater to a broad range of requirements across industries,” said Kalyan Kumar, Chief Technology Officer and Head, Ecosystems, HCL Technologies. “In line with the #HCLCloudSmart approach, these dual programs build on our large, expansive portfolio of innovative cloud services, as we see a stronger shift toward digital-first, contact-less service experiences in the pandemic-driven economy.”
HCL is a proven leader in customer experience transformation space with deep expertise in redefining customer journeys, self-service and agent interactions. It builds and provides enterprise cloud computing solutions on AWS. HCL has also released product-based offerings over Amazon Connect and AWS CCI solutions specific to industry verticals that help in accelerated client experience modernization.
