Capgemini announced that it has supported Volvo Car APEC in the digital transformation of its operations, through the implementation of Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud and Configure Price Quote (CPQ) software, thereby delivering a streamlined, personalized, digital customer journey.
For this innovative work, Capgemini has been named a recipient of the Salesforce Partner Innovation Award in the category of Industry – Automotive, showcasing leadership within the Salesforce ecosystem. This collaboration with Capgemini and Salesforce has enabled Volvo Car to drive efficiency and standardization across its business processes, improve sales conversion, enhance performance with real-time analytics and insights, and deliver additional business value across the region.
“In the past three years, Salesforce has been a powerful tool for us, empowering our people throughout our business transformation,” said Keith Schäfer, Head of Operations at Volvo Car APEC, the Asia Pacific region outside of China. “Salesforce provides speed and efficiency in implementation, as well as adding value to our markets and our dealer partners. Our work with Capgemini and Salesforce has been crucial in supporting us to streamline our customer journey, whilst concurrently providing a sound platform enabling our regional team and our retail partners to collaborate effectively. Capgemini has been a valuable partner.”
Keith further added, “A key enabler for Volvo Car Asia-Pacific’s growth plan is to build an efficient digital consumer journey, driven by data and customer centricity. Our focus on creating a strong commercial ecosystem, powered by Salesforce, will support our passion to better understand the needs of our customers and enrich our customers’ digital experience.”
“By leveraging our solution based on Salesforce, Capgemini is supporting Volvo Car in the Asia-Pacific region to establish a link between the online and offline customer journey and providing a truly personalized experience for both our client and their customers across every touchpoint. I’m extremely proud of our team for supporting the innovation of Volvo Car in Asia-Pacific,” said John Sparrefors, Director and Account Executive for Volvo Car Asia-Pacific at Capgemini.
“Salesforce Partner Innovation Award winners such as Capgemini work relentlessly to enable their customers’ success,” said Tyler Prince, Executive Vice President, Alliances & Channels, Salesforce. “Capgemini’s initiative and ability to deliver results illustrates how Salesforce partners are integral to creating value and enabling digital transformation in our new work-from-anywhere world.”
