OP and Accenture have renewed their collaboration to develop and deliver new services that will further optimize OP’s digital banking operations. Using automation, advanced analytics and other emerging technologies, the two companies will work together to increase business agility, reduce costs and deliver enhanced customer and employee experiences.
As part of the collaboration, OP will adopt the intelligent automation platform Accenture myWizard®, which allows for the automation of routine tasks and can enable employees to be more proactive and focus on more meaningful work. With this automation platform OP will also be able to extract greater value from its technology investments — accelerating its technology transformation.
Juho Malmberg, OP Financial Group’s director of Technology and Development, said, “Our mission is to help our customers achieve their financial goals in a sustainable and secure way. Providing high quality, efficient and ever-improving services, processes and tools for our employees, who in turn deliver superior digital customer experiences, is a key priority for OP. Accenture’s deep banking industry expertise and innovative automated solutions, combined with our agile delivery methods, will help us reach our goal of becoming Finland’s leading financial group.”
“Amid rapid industry change and evolving consumer expectations, many financial institutions are advancing their digital transformation strategies,” said Neeta Nagar, technology lead for Accenture’s Financial Services industry group in the Nordics and account lead for OP Financial Group. “OP is approaching its transformation from a position of great strength as a leader in agile delivery. By leveraging the automation and AI capabilities of myWizard, we’re combining human ingenuity with digital capabilities to transform processes and ways of working to help OP create a future-ready banking practice that puts customers and employees at the center.”
